Last updated: 22-07-2026
This Refund & Cancellation Policy applies to subscriptions to the Tripzela platform, operated by Vaanya Travels Pvt Ltd.
Tripzela is billed as a recurring subscription (monthly or for the term you choose) and is charged in advance. Your plan gives access to the features listed for that plan for the paid period.
You may cancel your subscription at any time from your dashboard or by contacting us. Cancellation stops future renewals; your access continues until the end of the current paid period, after which it will not renew.
As the Services are made available immediately, subscription fees are generally non-refundable once a billing period has begun. However, we will consider a refund on a case-by-case basis where: (a) you cancel within 7 days of your first paid subscription and have not made substantial use of the Services; or (b) you were charged in error or due to a verifiable technical fault on our side. Add-on charges and amounts already consumed (e.g. messaging usage) are non-refundable.
Email admin@tripzela.com from your registered email with your account details and reason. Approved refunds are processed to the original payment method via our payment partner (Razorpay), typically within 5–10 business days.
If a payment fails but you are debited, or you are charged twice for the same period, contact us and we will reconcile and refund any excess amount.
Vaanya Travels Pvt Ltd, 23B Netaji Subhas Road, Security House, 4th Floor, Room No.: 16, Kolkata - 700 001.. Email admin@tripzela.com, phone +91 70441 94446.